How Elephant Foot Clarinet Bells & Barrels collects, uses and protects your personal information when you enquire, commission or order a piece.
Elephant Foot Clarinet Bells & Barrels ("we", "us", "our") makes bespoke clarinet bells and barrels, handmade in England. This policy explains how we handle your personal information and applies to enquiries, commissions and orders.
For any privacy question, contact Gerardo Gozzi at elephantfootclarinet@gmail.com. We are the data controller responsible for your information.
We use your information only where we have a lawful basis to do so:
We share your information only with the suppliers needed to fulfil your order — primarily our shipping and courier partners. We do not sell your data. International orders involve sharing your delivery address with carriers and may require customs information.
As we ship worldwide, your details may be processed outside the UK or EU by couriers handling your delivery. Where that happens, we rely on appropriate safeguards as required by data protection law.
We keep order and transaction records for six years to meet tax and accounting requirements. Enquiry correspondence is kept only as long as needed and then deleted.
You can ask to access, correct or delete your data, object to or restrict its processing, or request a copy in a portable form. To exercise any of these, email elephantfootclarinet@gmail.com.
You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.
We use essential storage necessary to make the site work — for example, remembering your wishlist on your own device. This is always active and needs no consent.
With your permission, we also use analytics and marketing cookies to understand how the site is used and to improve it. These include Google Analytics (to measure which pieces and pages are viewed) and the Meta Pixel (to measure and tailor occasional advertising). These tools are only loaded after you accept them.
When you first visit, a cookie banner lets you accept or reject these categories. You can change your choice at any time using the Cookies link in the footer, and we will ask again periodically.
We may update this policy from time to time. The "last updated" date at the top shows the most recent version.
